For those who haven't heard
Starting today, players can access a new system that will allow players to recover World of Warcraft items that they may have sold, destroyed or disenchanted: Battle.net Item Restoration.
With this new self-service option the recovery of an item or items that were recently deleted or sold to a vendor can be restored to a character immediately when using the ticket submission system on our support site. For any items that were accidentally disenchanted the same method can be used to request a review by Customer Support for restoration.
This restoration option may only be used once every 30 days on active World of Warcraft accounts that are in good standing. As this option has a limited availability and use, we still encourage caution when selling, deleting or disenchanting items.
While Customer Service always strives to help whenever we can, with the introduction of this self-help feature we will no longer be able to assist with these types of requests.
Additional details can be found in the following Support Article: Battle.net Item Restoration.
So what does this mean? Well basically this should allow for GM tickets to be answered quicker because they won't be clogged up with item restorations. I have actually been calling for this type of system for awhile as it seems dumb or silly mistakes seem to be over 50% of the tickets sent in. That and of course the random people sending in tickets claiming such and such is OP and who can forget "I'M REPORTING YOU". This will take some time to get right, but I think this sort of automated system is best for things which are quick fixes and in all honesty don't need direct customer support. Now I know people will be pissed off about this, because it is like everything else going automated, but really if you did one of these things by accident then really you have nothing to complain about.
Now don't go randomly deleting items just to try this out...